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In January, I described Communities of Practice as ‘the right brain of the organisation’, and Shawn recently posted about the role of sensemaking in creating …

An interesting and thought provoking post by Johnnie Moore on Trust, Control, Power, Silence. I’ve been reflecting a lot on the notion of silence in …

You’ve probably noticed that Social Network Analysis is experiencing a surge in popularity. As a result many organisations are likely to invest significant time, effort …

There is a discussion on ActKM this morning about weak signals and Dave Snowden has relayed some observations he heard from Gary Klein this week which …

If I were to write a book laying out the argument for our Anecdote approaches, I couldn’t be happier if I’d written A Whole New …

To follow on from Shawn’s post on building trust and rapport in anecdote circles there is one key element which I think is often overlooked. Silence. …

Malcolm Gladwell’s post on a quick and dirty way of picking winning NBA Knicks teams got me thinking about other helpful heuristics. In particular I …

I’ve recently been hearing some difficulties expressed around people giving feedback in organisations. I’ve heard words used like “constructive criticism”, “constructive feedback” and “positive feedback”. …

Social Network Analysis is more ‘social’ than ‘analysis.’ It’s true that data is fed into network analysis tools to create interesting charts but the value …

If you’re wondering where I’ve been, for the last 2 days at least (the rest is a whole other story), I’ve been at the Australian …