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If I were to write a book laying out the argument for our Anecdote approaches, I couldn’t be happier if I’d written A Whole New …

To follow on from Shawn’s post on building trust and rapport in anecdote circles there is one key element which I think is often overlooked. Silence. …

Malcolm Gladwell’s post on a quick and dirty way of picking winning NBA Knicks teams got me thinking about other helpful heuristics. In particular I …

I’ve recently been hearing some difficulties expressed around people giving feedback in organisations. I’ve heard words used like “constructive criticism”, “constructive feedback” and “positive feedback”. …

Social Network Analysis is more ‘social’ than ‘analysis.’ It’s true that data is fed into network analysis tools to create interesting charts but the value …

If you’re wondering where I’ve been, for the last 2 days at least (the rest is a whole other story), I’ve been at the Australian …

Kaye Vivien asks the question: knowledge hoarding (is it real?) Absolutely! is my answer. The term ‘hoarding’ suggests a premeditated attempt to hide something away …

It’s so easy to become insular having conversations with people within your discipline or professional practice. To guard against this malady I went looking for …

I am a regular reader of the AOK-Forum list hosted on Yahoo!  A recent post had links to a series of fascinating diagrams.  One of …

The first generation of collaboration tools like Groove, Quickplace, and eRooms where great for sharing documents and having online threaded discussions but had the unintended …