Archive for the ‘Communication’ Category

Building trust in anecdote circles – Use silence

Posted by  Andrew Rixon —March 10, 2006
Filed in Communication

To follow on from Shawn’s post on building trust and rapport in anecdote circles there is one key element which I think is often overlooked. Silence. …

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Connector heuristics

Posted by  Shawn Callahan —March 10, 2006
Filed in Business storytelling, Communication

Malcolm Gladwell’s post on a quick and dirty way of picking winning NBA Knicks teams got me thinking about other helpful heuristics. In particular I …

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Giving feedback

Posted by  Andrew Rixon —March 9, 2006
Filed in Communication

I’ve recently been hearing some difficulties expressed around people giving feedback in organisations. I’ve heard words used like “constructive criticism”, “constructive feedback” and “positive feedback”. …

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Social network analysis principles

Posted by  Shawn Callahan —March 3, 2006
Filed in Communication

Social Network Analysis is more ‘social’ than ‘analysis.’ It’s true that data is fed into network analysis tools to create interesting charts but the value …

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Being happy with Not-Knowing

Posted by  Andrew Rixon —February 22, 2006
Filed in Communication, News

If you’re wondering where I’ve been, for the last 2 days at least (the rest is a whole other story), I’ve been at the Australian …

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Knowledge hoarding

Posted by  Shawn Callahan —February 12, 2006
Filed in Communication

Kaye Vivien asks the question: knowledge hoarding (is it real?) Absolutely! is my answer. The term ‘hoarding’ suggests a premeditated attempt to hide something away …

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“What’s in it for me” is more memorable

Posted by  Shawn Callahan —February 1, 2006
Filed in Communication

It’s so easy to become insular having conversations with people within your discipline or professional practice. To guard against this malady I went looking for …

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All models are wrong…

Posted by  Mark Schenk —January 31, 2006
Filed in Communication

I am a regular reader of the AOK-Forum list hosted on Yahoo!  A recent post had links to a series of fascinating diagrams.  One of …

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Software that takes you away from your computer

Posted by  Shawn Callahan —January 21, 2006
Filed in Communication

The first generation of collaboration tools like Groove, Quickplace, and eRooms where great for sharing documents and having online threaded discussions but had the unintended …

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Making headway in a new network

Posted by  Shawn Callahan —January 18, 2006
Filed in Communication, Culture

A first day at a new organisation is often daunting. Apart from just getting up to speed with what you are supposed to be doing …

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