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Projects designed to improve things typically start by describing the desired result (behaviours, performance measures, work systems) closely followed by depicting the current situation. The change team …

One of our newsletter readers asks the following question in relation to our article on expertise location: “do you have any comments or references on …

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Trish Milne and I had one of our papers recently published in the Journal of Knowledge Management entitled, ActKM: the story of a community. Here …

Susan Heathfield suggests a facilitated process to conduct a simple training needs assessment. The basic steps to Susan’s approach look like this (she explains them …

Social Network Analysis has spent alot of its evolution and development down in the weeds where the expert has been king. Crunching and analysing. Not …

The actKM list has a discussion underway to collect stories of how people have (either successfully or otherwise) tried to get management support for their …

John Smith and Beverly Trayner have written an interesting and useful paper describing how community coordinators can use a combination of online technology and face-to-face …

Mark and I thoroughly enjoyed ourselves over the last couple of days delivering our communities of practice workshops. The discussions were excellent. Thanks to all …

It’s interesting how I’ve found myself drawn into discussion lately around the difficulties of facilitating engineers and scientists. If facilitating engineers and scientists is difficult, …