Archive for the ‘Business storytelling’ Category

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The role of stories in reasoning

Posted by  Shawn Callahan —April 15, 2006
Filed in Business storytelling

If you are unsure of the power of narratives read the restorative justice story in Malcolm Gladwell’s latest New Yorker piece. The article introduces some work by sociologist Charles Tilley who argues that there are 4 types of reasoning: conventions (social formulae—”honey, we need to talk”), stories (common sense narratives—what we deal with at Anecdote), […]

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Little things make a big difference

Posted by  Mark Schenk —April 3, 2006
Filed in Business storytelling

In working with organisations using business narrative, one of the objectives is to identify a suite of interventions intended to move things in the desired direction.  Often the interventions appear insignificant, especially to those who didn’t participate; but with complex issues little things can make a big difference. We supported the Department of Family and […]

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Antidotes to the metaphors we live by

Posted by  Andrew Rixon —March 31, 2006
Filed in Business storytelling

A book that has found its way into my den as a result of our reflective practice on the language of facilitation is Metaphors we live by. It’s great. Some examples of metaphors we live by are: Consider argument is war, As Lakoff explains in Metaphors we live by: Try to imagine a culture where […]

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Connector heuristics

Posted by  Shawn Callahan —March 10, 2006
Filed in Business storytelling, Communication

Malcolm Gladwell’s post on a quick and dirty way of picking winning NBA Knicks teams got me thinking about other helpful heuristics. In particular I was asked by a client how they might identify the connectors in their large (10,000+ people) organisation. Sure, you could attempt a social network analysis, perhaps analyse email traffic, but […]

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Building trust and rapport in Anecdote circles

Posted by  Shawn Callahan —March 7, 2006
Filed in Business storytelling

There are many ingredients which make a successful anecdote circle, but one that eclipses all others is the level of trust that can be fostered between the participants and the facilitator. Building trust is a vital first step and in my experience a great deal of trust building occurs in those 5–10 minutes when everyone is milling […]

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Anecdote circles

Posted by  Shawn Callahan —February 28, 2006
Filed in Business storytelling

An anecdote circle resembles a focus group except it’s designed to elicit people’s stories—their real life experiences—rather than opinions. The role of the anecdote facilitator is to ask very few, open questions which helps the participants recount real events. The facilitator spends most of their time listening and whenever someone offers an opinion they ask […]

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Its not about right or wrong..

Posted by  Mark Schenk —February 10, 2006
Filed in Business storytelling

We collected an anecdote and used it in a document, and the document came to the attention of senior management. We were advised that the anecdote was inaccurate in some of its specifics, that it presented an overly negative picture and that there was a logical reason why someone might behave in the way described […]

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Using comics to capture and make sense of stories

Posted by  Shawn Callahan —January 23, 2006
Filed in Business storytelling

Here at Anecdote we mostly capture stories using anecdote circles recording what’s said on digital audio. But this is not the only way for people to gift their stories. A fun approach, which can be done in small groups, is to get people to remember key events and capture these stories in comic book form. You […]

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Most Significant Change

Posted by  Mark Schenk —January 14, 2006
Filed in Business storytelling

Most Significant Change is a narrative-based evaluation technique that has been used extensively in program evaluation in social change applications.  Shawn and I had an enjoyable lunch today with Dr Jess Dart one of the originators of the technique and highly respected internationally in its application.  Visit the Clear Horizon website for details about MSC, including the free manual.  […]

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Narrative reveals values in action

Posted by  Mark Schenk —January 11, 2006
Filed in Business storytelling

During the course of 2005 we ran many narrative projects on a range of topics including project evaluation, occupational health and safety, trust, change management and culture change.  In each case one of the valuable outcomes was the exposure of the values in action in the organisation.  In several cases, the values in action were significantly […]

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