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Storytelling tips you can try: Customer service is also about the invisible people
We should be mindful of how our customer service affects not only those in front of us, but also those we haven’t thought of. Learn from Gandhi’s example:
Read MoreStorytelling tips you can try: Do you get in the wheelbarrow with your team?
It’s easy to ask someone to do something difficult when it doesn’t affect us directly. Next time you ask, use this fantastic story to show your support.
Read MoreThe confirmation bias driving our behaviour
Confirmation bias affects us all. Hidden assumptions can cost dearly when it comes to tackling complex issues in business and society. Learn more here:
Read MoreStorytelling with slides: meaning is inferred
When storytelling with slides to influence and persuade, think about the emotions you are conveying, then craft slides that amplify them. Here’s how.
Read MoreStorytelling tips you can try: the importance of fitting in
Imagine you’re trying to help people understand that it’s important to dress for the job that you want. You might tell people this story.
Read MoreAnecdotes are the pixels of your culture
Like the bulk of an iceberg hidden below the water, the stories shaping your culture may not be fully visible. What stories are shaping your organisation?
Read MoreHow to Build Your Story Repertoire
There is nothing better than to be able to illustrate a point with a story, but how do you remember the right story when you need it? Try this process.
Read MoreStorytelling sales techniques: no story, no sale
This post contrasts the price driven approach of souvenir-vendors vs storytelling sales techniques applied by a charity shop. The lesson? No story, no sale.
Read MoreMix science and storytelling: tell stories about experiments
With storytelling, some people say anecdotes are only a single instance of something happening. Learn how experiment stories can help with credibility.
Read MoreStorytelling in business and the effectiveness of ‘pizza’ meetings
My involvement with storytelling in business started back in 1998, when I joined the UK Audit Commission as a researcher. At that time, the Audit …
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