Archive for the ‘Anecdotes’ Category

142 – Million-dollar bathroom basin

Customer service is everything. Listen to hear how one salesperson lost their business a $1.5 million contract.

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141 – Rocket science propelling librarians

When you build a workplace culture that allows mistakes to be discussed, you ensure they won’t be repeated. Listen to hear how a jet propulsion laboratory owns its failures and fosters a learning culture.

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140 – When you desperately need your plan B

Have a plan B and keep it top of mind. Listen to hear how a desperate cry for help saved a man’s life just last month.

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139 – Contract bondage no good by George

You don’t have to follow the path people expect you to take. Listen to hear why an Australian actor refused to sign a contract worth more than one million pounds.

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138 – Scurvy sailors served sauerkraut

Pushing ideas and actions on people will only lead to resistance. Listen to hear how Captain James Cook used a pull strategy to save his crew from scurvy.

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Common misunderstanding in business storytelling

When someone mentions the word story, they think of crafted, fictional stories like those on Netflix. And this is where a common misconception occurs.

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137 – Journeys of heroes and Beatles

A team philosophy will help soothe your colleagues’ concerns in stressful situations. Listen to hear why the Beatles reminded each other that “something will happen” when tensions rose.

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136 – It’s like riding a new bike

Suggestion and argument alone don’t change minds, but experiences do. Listen to hear how one husband finally persuaded his wife to buy herself a new and improved bike.

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135 – Noticing the cut versus feeling the pain

Empathy will help you help other people. Listen to hear how a woman stopped a child’s crying by showing that she could really understand how they were feeling.

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134 – Look for the good and trust in the work

You don’t know what other people are going through. Listen to hear why Hugh van Cuylenburg will never stop pushing his organisation’s (The Resilience Project) message.

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