Archive for the ‘Anecdotes’ Category

Embedding customer service stories

Posted by  Shawn Callahan —August 6, 2008
Filed in Anecdotes, Business storytelling

A company that values customer service should be teeming with customer service stories. But what do you do if this is not the case? The …

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Staff induction – not quite

Posted by  Shawn Callahan —August 1, 2008
Filed in Anecdotes, Business storytelling

Last year Robyn and I ran an interesting project for a large government agency to help Aboriginal people join the department and become productive as …

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Seeing the Big Picture: Blind Men and the Elephant

Posted by  Shawn Callahan —July 27, 2008
Filed in Anecdotes, Business storytelling

It was six men of Indostan To learning much inclined, Who went to see the Elephant (Though all of them were blind), That each by …

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The stonecutters and the cathedral builder

Posted by  Shawn Callahan —July 27, 2008
Filed in Anecdotes, Business storytelling

Here is one of the stories I heard at KM Australia as told by John Girard. On a foggy autumn day nearly 800 years ago …

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The pond metaphor

Posted by  Mark Schenk —July 5, 2008
Filed in Anecdotes, Leadership Posts

Here is something I have meant to post about for a while. It is a metaphor in the book ‘Dangerous Undertaking‘ by James Harlow Brown. …

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Leaders need to listen

Posted by  Mark Schenk —June 28, 2008
Filed in Anecdotes, Strategy

Deborah May provided the following account in her recent newsletter. Most leaders want to engage their team in planning processes but don’t always do so …

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Innovators are a bad choice for change

Posted by  Shawn Callahan —June 22, 2008
Filed in Anecdotes

I’m thoroughly enjoying reading Influencer at the moment and the story of Dr Everett Rogers grabbed my attention. After finishing his PhD his first job …

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A mystery story that explains irrational behaviour

Posted by  Shawn Callahan —May 30, 2008
Filed in Anecdotes

Over at the Bumble Bee, Ken Thompson provides an excerpt of Ori Brafman forthcoming book, Sway: The Irresistible Pull of Irrational Behavior. It’s a terrific …

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The head office pattern

Posted by  Mark Schenk —May 29, 2008
Filed in Anecdotes, Collaboration

Smart people hate being told what to do. In many of our projects we see the ‘head office pattern’ where HO is seen as a …

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Lost knowledge?

Posted by  Mark Schenk —May 26, 2008
Filed in Anecdotes, Fun

The building in the left foreground of the image is the historic Hyde Park Barracks Museum in Sydney. The building at the back behind the …

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