So it’s Friday and here we are at the end of Story Week. Many thanks to all of you who contributed and here is our final story – something serious… Loading…

Our fourth story for Story Week is from the UK – please tell us what you think. No red signal when minister plays with train set by Adam Sherwin (From Times UK Online) All aboard the Adonis Express. Frustrated commuters will get direct access to the Transport Minister next week when Lord Adonis embarks upon […]

Many thanks to everyone who has contributed to Story Week so far. Continuing with our theme of “leadership”, today we are featuring a story from Dr Fiona Wood, who was recognised as “Australian of the Year” for her work after the Bali Bombings. And we’d still like to hear your ideas for Friday’s story. When […]

Day 2 of Story Week is here. Yesterday we had a video with a big Story. Today we have a snippet, a small story of a day-to-day interaction in a workplace. Our theme for the week is leadership, so look at the story in this light. Think how you would feel in the same circumstances. […]

The Story Week is here! Over the next 5 days, we’ll be offering you 5 stories – some momentous, some more low-key – and we’re inviting you to tell us what you think of them. After you have viewed, read or heard the story, we’d like you to fill out the form below and maybe […]

In 1993, as the co-founder of photographic library startup, I travelled to Los Angeles to check out one of America’s largest commercial photographic collections. Remarkably they were well under way converting their film stock to Kodak PhotoCD, a proprietary digital format launched the year before. We were impressed with Eastman Kodak because it looked like […]

A few weeks ago my youngest daughter was kidnapped by her school bus driver. Actually it wasn’t just my daughter, it was every child on the bus that day. It all started a few weeks before the kidnapping. Every day on the way home from school the bus would reach the first stop and one […]

On that day when Adelaide’s temperature reached 46.7C I was running a workshop for the spatial modelling and drafting community of practice. Their ritual is to have a BBQ for lunch, which seems a little crazy given the heat but that didn’t stop us. We all retreated to air condition comfort to chow down on […]

Google and P&G are both known for their innovation capabilities and strict internal policy. Driven by market forces, they made an exception. They swapped about two-dozen staffers who spent weeks dipping into each other’s staff training programs and sitting in on meetings where business plans get hammered out. This is terrific example of purposeful collaboration […]

Many posts ago, we shared the example of the Ritz Carlton demonstrating that ‘A company that values customer service should be teeming with customer service stories’. Here’s another living example: Sparkspace They have created a dedicated blog to record remarkable customer service. This is how they started with the idea. We’ve challenged our company to […]