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Learn how Billy Crystal sets the rules with his audiences – no phones and no recording. Try it when you next set ground rules for workshops / presentations.

In a constantly changing business environment, building high-quality working relationships is more important than ever. Find some food for thought here:

We are often too quick to respond. But if your aim is to persuade then the use of a pause could be vital in changing people’s minds. Learn how here.

Emil Zátopek was a giant of long distance running. His record still stands as the only person to win gold in the 5000 metre, the …

Shawn’s post last week got us sharing some of the great examples of small acts of leadership that demonstrate humanity and which make a difference. …

“The biggest improvements come from small things done consistently over time in strategic places.” — David Allen A company was all travelling together to their yearly …

In July my family went to Germany for a holiday – a camping trip to Potsdam, near Berlin. My wife Anouk and I had decided …

A few months ago, in my car on the way to see a client, I heard an interview on the radio. There was this lady …

Business stories don’t need to be fancy. They should be told just like you would tell it if you were catching up with a colleague …