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Years
New Anecdote white paper available: using narrative to align brand and customer service
Narrative techniques can be applied effectively across a wide range of business issues—the more difficult the better. I’ve been recently working on how to use …
Read MoreMetaphors for vrtual collaboration
Nancy White draws our attention to some interesting metaphors a startup called Socialtext uses to talk about virtual collaboration: * Socialtext — the building and garden* …
Read MoreBlogging at IBM
I remember, while working at IBM, that only the people ‘in the know’ had internal blogs. And those in the know were the thousands of technical …
Read MoreRemembering Community of Practice principles
One doesn’t implement communities of practice nor create them by management edict. Rather they require the right conditions to grow. Management’s role is to make …
Read MoreAdaptive tension: a prerequiste for communities of practice?
In the early 1900s a French physicist named Bénard conducted an experiment which is widely quoted in complexity literature due to its neat demonstration of self-organisation and …
Read MoreWhen there is too much information
I’m re-reading Karl Weick’s Sensemaking in Organizations and I thought this idea is worth keeping in mind. When facing conflicting and voluminous information avoid gathering more. …
Read MoreWhat has been keeping me away from blogging
Blogging seems to have taken a back seat in the last couple of weeks. I was in Auckland last week helping a law firm with …
Read MoreStories that explain while creating, maintaining and legitimising behaviour
On my walk with Darren this morning I was being the proud parent recounting last week’s parent-teacher night and telling him how well my eldest daughter …
Read MoreAn example of an intervention
In a previous post I’ve described the difference between interventions and projects. On the radio this morning (ABC 774) I heard about what I would …
Read MoreThe Journal of Community Informatics
For anyone involved in online communities, this new journal will be a useful resource. The Journal of Community Informatics Community Informatics (CI) is the study …
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