New Anecdote white paper available: using narrative to align brand and customer service

Posted by  Shawn Callahan —May 23, 2005
Filed in Business storytelling

Narrative techniques can be applied effectively across a wide range of business issues—the more difficult the better. I’ve been recently working on how to use …

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Metaphors for vrtual collaboration

Posted by  Shawn Callahan —May 21, 2005
Filed in Collaboration

Nancy White draws our attention to some interesting metaphors a startup called Socialtext uses to talk about virtual collaboration: * Socialtext — the building and garden* …

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Blogging at IBM

Posted by  Shawn Callahan —May 21, 2005
Filed in Collaboration

I remember, while working at IBM, that only the people ‘in the know’ had internal blogs. And those in the know were the thousands of technical …

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Remembering Community of Practice principles

Posted by  Shawn Callahan —May 20, 2005
Filed in Collaboration

One doesn’t implement communities of practice nor create them by management edict. Rather they require the right conditions to grow. Management’s role is to make …

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Adaptive tension: a prerequiste for communities of practice?

Posted by  Shawn Callahan —May 14, 2005
Filed in Collaboration

In the early 1900s a French physicist named Bénard conducted an experiment which is widely quoted in complexity literature due to its neat demonstration of self-organisation and …

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When there is too much information

Posted by  Shawn Callahan —May 14, 2005
Filed in Insight

I’m re-reading Karl Weick’s Sensemaking in Organizations and I thought this idea is worth keeping in mind. When facing conflicting and voluminous information avoid gathering more. …

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What has been keeping me away from blogging

Posted by  Shawn Callahan —May 9, 2005
Filed in News

Blogging seems to have taken a back seat in the last couple of weeks. I was in Auckland last week helping a law firm with …

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Stories that explain while creating, maintaining and legitimising behaviour

Posted by  Shawn Callahan —May 2, 2005
Filed in Anecdotes

On my walk with Darren this morning I was being the proud parent recounting last week’s parent-teacher night and telling him how well my eldest daughter …

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An example of an intervention

Posted by  Shawn Callahan —April 28, 2005
Filed in Culture, News

In a previous post I’ve described the difference between interventions and projects. On the radio this morning (ABC 774) I heard about what I would …

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The Journal of Community Informatics

Posted by  Shawn Callahan —April 27, 2005
Filed in Collaboration

For anyone involved in online communities, this new journal will be a useful resource. The Journal of Community Informatics Community Informatics (CI) is the study …

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