Author Archive


Narrative helps us use history appropriately

Posted by  Mark Schenk —August 11, 2007
Filed in Collaboration

Matt Moore picks up on Shawn’s recent post about the relevance of history and gives some good guidelines for appropriate use of history. Matt’s post reminded me of a HBR IdeaCast with Paul Saffo about effective forecasting. He says one of the big mistakes forecasters make is to use history for support (justification) rather than […]

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Just getting by…

Posted by  Mark Schenk —August 8, 2007
Filed in Fun

I rushed out of the house at ‘oh-dark-hundred’ on Monday morning for a three and a half hour drive to run a workshop for the day, followed by a two and a half hour drive in the evening to be in location for Tuesday. About 20 minutes from home I realised that my mobile phone […]

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Blogging has a role in culture change

Posted by  Mark Schenk —July 15, 2007
Filed in Business storytelling

Arjun Thomas has blogged a summary of a recent McKinsey Global Survey on ‘How Businesses are using Web 2.0″. The survey continues a theme that businesses are still shy about the use of blogs within the firewall, identifying a preference for tools supporting automation and networking. In contrast, a report entitled ‘The Blogging Revolution: Government […]

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Open space video

Posted by  Mark Schenk —July 4, 2007
Filed in Employee Engagement

This YouTube clip provides a good concise overview of how open space meetings work. Source: Open Space List

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Learning before…

Posted by  Mark Schenk —June 30, 2007
Filed in Communication

Our friend and colleague Amanda Horne sent us an e-newsletter with an essay about a brilliant networker called Catherine Fitzgerald. The essay describes some of the ways that Catherine networks by helping others and sharing her knowledge and experience. One of her activities is to to set up ‘Collegial Consults’ that described as follows: Catherine […]

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The little things that give you insight into the culture

Posted by  Mark Schenk —June 16, 2007
Filed in Anecdotes

The anecdote below, told by a participant in a recent workshop, really made me stop and think. There are lots of lessons it, not least of which is that seemingly innocuous actions can have a big influence on a person’s decision to join an organisation. A friend of mine had applied for a fantastic new […]

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Communicating is tough

Posted by  Mark Schenk —May 28, 2007
Filed in Communication

We all know how tough it can be to get our message across at times. I vividly remember an occasion several years where I had a very heated argument in front of a whiteboard, fighting for access to the ‘pen of power’, for about half a day with a colleague (who I respected and had […]

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More on sensemaking

Posted by  Mark Schenk —May 18, 2007
Filed in Business storytelling

We recently blogged about the benefits of making sense of stories. Last week we needed to explain to a client why participation in the sensemaking process was important, both from a collective and an individual perspective. Some of our thoughts are shared below. Sensemaking is a process designed to enable groups of people to see […]

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Focussing your knowledge strategy

Posted by  Mark Schenk —May 9, 2007
Filed in Strategy

We have noticed that knowledge strategies tend to have a recurring set of objectives. We listed an initial set of core objectives here and have developed a longer set over a series of conversations over the past few days. The list is shown below. Unfortunately a strategy cannot tackle everything without losing focus – the […]

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Anecdote circles don’t work for everyone

Posted by  Mark Schenk —April 6, 2007
Filed in Anecdotes

Occasionally, anecdote circles don’t work. Sometimes, people don’t get a lot out of them. In the feedback session for the leadership program mentioned on Wednesday one of the participants had this to say: I attended one of the anecdote circles and, no offense meant Mark, but I thought it was a bit of a waste […]

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