Author Archive


Communities of Practice

Posted by  Mark Schenk —December 12, 2007
Filed in Collaboration

There are a whole bunch of useful concepts used by organisations to focus their community of practice and knowledge management programs. Some of the more useful and memorable ones are listed below: Learn Before, Learn During, Learn After – the concept used by BP and described by Chris Collison and Geoff Parcell in ‘Learning to […]

Read More

Finding the domain for communities of practice

Posted by  Mark Schenk —November 28, 2007
Filed in Culture

One of the key challenges in starting a community of practice is to find the right domain – the topic that people are passionate enough about and interested enough in to contribute some of their discretionary time and effort. One of the tests we use is the ‘I am a …..’ test – designed to […]

Read More

Knowledge Strategy – an emphasis on action

Posted by  Mark Schenk —November 21, 2007
Filed in Strategy

We have long advocated the importance of action over analysis in both our knowledge strategy and community of practice work and I blogged about the ‘ready, aim, aim, aim‘ phenomenon in 2005. Maybe it is because I am conscious of this issue, but in the past few months I have noticed many voices emphasizing the […]

Read More

Business Narrative Workshop – 3 December

Posted by  Mark Schenk —November 12, 2007
Filed in Events

Over the years we have refined our one-day Narrative Techniques for Business workshop and have it to the point we are proud of both the workshop content and the materials we provide for participants. Our emphasis is on the practical application of business narrative techniques and our extensive project experience is used to bring the […]

Read More

Collaboration conditions

Posted by  Mark Schenk —October 27, 2007
Filed in Anecdotes, Collaboration

I was having a conversation last week about how easy it is to rob people of the permission to collaborate. Examples were provided of how ‘bosses’ don’t even need to say anything: a disapproving look is enough to communicate that a chat while making coffee isn’t considered ‘working’. The conversation reminded me of an experience […]

Read More

Why don’t they just follow the procedure?

Posted by  Mark Schenk —October 21, 2007
Filed in Anecdotes

On 29-30 August, a USAF B-52 bomber mistakenly armed with six nuclear tipped cruise missiles, flew from Minot, North Dakota to Barksdale Air Force Base in Louisiana. The incident has sparked enormous media attention and it is the first time the US military has publicly commented on the whereabouts of nuclear weapons. The Air Force […]

Read More

Power of storytelling

Posted by  Mark Schenk —October 1, 2007
Filed in Business storytelling

We have blogged previously about 50 Lessons, a site featuring over 500 short videos of business leaders describing some of their key learnings. There are two videos here that describe why stories are powerful. Well worth a look.

Read More

Maister on Trust

Posted by  Mark Schenk —September 24, 2007
Filed in Anecdotes, Culture

David Maister has an excellent podcast series. Some time ago I listened to his podcast on earning trust and the useful way he provides to talk about trust and its importance to business. The first point is that earning trust must be earned and deserved; it requires you to be ‘truly trustworthy’. His construct was […]

Read More

Complexity described

Posted by  Mark Schenk —September 19, 2007
Filed in Collaboration

Here is a great quote from Ursula K. LeGuin that succinctly describes complexity. It was posted by Kathleen Osta to the Open Space List earlier today. The only thing that makes life possible is permanent, intolerable uncertainty; not knowing what comes next

Read More

3 great conversation starting questions

Posted by  Mark Schenk —August 15, 2007
Filed in Anecdotes, Collaboration

I flew from Newcastle to Melbourne last night and had a fantastic two-hour chat with the lady in the next seat. By the end of the journey I felt like I had a new friend. She posed three questions to me that helped us build a relationship in a very short time. Give these questions […]

Read More

Send this to a friend