Archive for February, 2022

142 – Million-dollar bathroom basin

Customer service is everything. Listen to hear how one salesperson lost their business a $1.5 million contract.

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141 – Rocket science propelling librarians

When you build a workplace culture that allows mistakes to be discussed, you ensure they won’t be repeated. Listen to hear how a jet propulsion laboratory owns its failures and fosters a learning culture.

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140 – When you desperately need your plan B

Have a plan B and keep it top of mind. Listen to hear how a desperate cry for help saved a man’s life just last month.

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139 – Contract bondage no good by George

You don’t have to follow the path people expect you to take. Listen to hear why an Australian actor refused to sign a contract worth more than one million pounds.

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