Archive for 2009


Community of practice paper featured in Insightory

Posted by  Shawn Callahan —February 7, 2009
Filed in Collaboration, News

Just to let you know that my paper on tacit knowledge and communities of practice has been featured on

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Assessing the health of a community of practice using net promoter score

Posted by  Shawn Callahan —February 3, 2009
Filed in Collaboration

It’s a simple idea: if you have more promoters than detractors you can expect your business to thrive. This is the basis of the Net Promoter Score, a metric to give you a sense of how well your business is going. When I first learnt about this single-question metric I was sceptical but then I […]

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Use stories to communicate the value of collaboration

Posted by  Mark Schenk —January 29, 2009
Filed in Business storytelling, Collaboration

In the previous two posts (Shawn’s on his forthcoming presentation and Chandni’s about collaboration between Google and P&G) have used specific examples to illustrate how collaborative practices can add value to an organisation. In many cases, the value of collaboration is difficult to articulate using numbers. We (not surprisingly I guess) strongly advocate that organisations […]

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I’m giving a talk on collaboration and your invited

Posted by  Shawn Callahan —January 23, 2009
Filed in Collaboration, News

For years software vendors and consulting firms have been developing SAP software components for NSW government agencies and on-selling the same software to numerous other NSW government agencies. These practices are only possible in an environment where the government agencies do not collaborate. In 2008 these agencies got together to share how they were using […]

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Profiting from Collaboration

Posted by  chandni —January 21, 2009
Filed in Anecdotes, Collaboration

Google and P&G are both known for their innovation capabilities and strict internal policy. Driven by market forces, they made an exception. They swapped about two-dozen staffers who spent weeks dipping into each other’s staff training programs and sitting in on meetings where business plans get hammered out. This is terrific example of purposeful collaboration […]

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Getting communities of practice going

Posted by  Mark Schenk —January 19, 2009
Filed in Collaboration

In the latter half of 2008, we worked with a number of companies to establish communities of practice. In training the people with key roles in the communities (such as the coordinator, core team members and those with support roles outside the communities) a common question arose…”what do we do first?” Of course the answer […]

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A fun day at TEDx Melbourne

Posted by  Shawn Callahan —January 18, 2009
Filed in Communication

Yesterday I spend the day with 40+ other TED enthusiasts at Monash Uni watching and discussing TED videos. We believe it was the first independent TED event in the world. Lot’s of interesting people there including presentation guru, Les Posen, who has just returned from MacWorld after giving a two-day workshop on a cognitive perspective […]

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London workshop update

Posted by  Shawn Callahan —January 15, 2009
Filed in Events

Dates and costs for the London workshops this June have been announced. Check out the workshop details here.

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For job hunters—finding and telling better stories

Posted by  Shawn Callahan —January 13, 2009
Filed in Business storytelling, Communication

More people will be looking for jobs this year. Sadly unemployment is rising. Getting a job interview will be tough so it will be doubly important to make the best possible impression as the interviewer pokes and probes to get an idea of who you are and whether you’ll fit in. Job interviewers these days […]

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Gaining insight with archetypes

Posted by  Shawn Callahan —January 12, 2009
Filed in Employee Engagement

To change the way we work we need to change our mental models, and that requires insight. In The Neuroscience of Leadership David Rock and Jeffrey Schwartz describe how our improved understanding of the brain is helping to reorient how we design organisational change initiatives. The article recommends leaders create situations where their people get […]

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