Archive for 2009
Practicing great customer service, one story at a time
Many posts ago, we shared the example of the Ritz Carlton demonstrating that ‘A company that values customer service should be teeming with customer service …
Read MoreGroup rewards result in higher performance
When I was at IBM leading the software services group in Melbourne I suggested in one of our leadership meetings that we should introduce a …
Read MoreTrends that will affect enterprise collaboration
The beginning of the year is a good time to take stock of where things are going and try and get a handle on the …
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