Archive for 2009

Practicing great customer service, one story at a time

Posted by  chandni —January 9, 2009
Filed in Anecdotes, Business storytelling

Many posts ago, we shared the example of the Ritz Carlton demonstrating that ‘A company that values customer service should be teeming with customer service …

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Group rewards result in higher performance

Posted by  Shawn Callahan —January 8, 2009
Filed in Anecdotes, Collaboration

When I was at IBM leading the software services group in Melbourne I suggested in one of our leadership meetings that we should introduce a …

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Trends that will affect enterprise collaboration

Posted by  Shawn Callahan —January 7, 2009
Filed in Collaboration

The beginning of the year is a good time to take stock of where things are going and try and get a handle on the …

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