Posts Tagged ‘Customer service’

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Storytelling tips you can try: Customer service is also about the invisible people

Posted by  Shelley Fenech —September 18, 2017
Filed in Anecdotes, Culture, Insight

As Gandhi stepped aboard a train one day, one of his shoes slipped off and landed on the track. He was unable to retrieve it as the train started rolling. To the amazement of his companions, Gandhi calmly took off his other shoe and threw it back along the track to land close to the […]

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Rules are for the guidance of the wise

Posted by  Mark Schenk —November 25, 2009
Filed in Anecdotes, Communication, Leadership Posts

This morning, Shawn and I compared recent airline lounge experiences. Mine went a like this On Monday morning I took my Mum to the airport for her flight back to Melbourne. We arrived at about 9.15 am – the airport was as quiet as I have seen it. We had 30 minutes before the flight […]

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Embedding customer service stories

Posted by  Shawn Callahan —August 6, 2008
Filed in Anecdotes, Business storytelling

A company that values customer service should be teeming with customer service stories. But what do you do if this is not the case? The Ritz-Carlton has developed a narrative-based approach for ensuring customer service is in the minds of all their people. It was described in this Business Week article but I first discovered […]

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Finding customer stories

Posted by  chandni —May 20, 2008
Filed in Anecdotes

Every organisation has a set of values, most even live by them, but how many have successfully embedded the right behaviours that reflect those values every day? This weekend I read an interesting anecdote in What the customer wants you to know that led me to think about this. A senior manager of a financial […]

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