Archive for the ‘Insight’ Category

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Peer assist animation

Posted by  Shawn Callahan —January 31, 2007
Filed in Insight

When you’re steeped in a discipline like knowledge management you start to assume that everyone knows about techniques like After Action Reviews and Peer Assists. Of course this is untrue. Steve Dale over at Dissident has discovered this neat Flash animation that describes the peer assist process. I particular like the idea of rotating peer […]

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A new conceptualisation of expertise, advice and knowledge

Posted by  Shawn Callahan —January 16, 2007
Filed in Insight

This looks really interesting: Expertise is about more than evidence. It is also about judgement and wisdom. Our argument is not that we should reject the received wisdom in favour of the wisdom of crowds. But we need to go beyond a simple model of ‘evidence-based policy.’ Drawing on recent case studies and research with […]

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Wow, is this really what a knowledge map looks like?

Posted by  Shawn Callahan —January 15, 2007
Filed in Insight

Here’s a good idea. A neat compilation of a range of visualisation techniques arranged in the form of a periodic table. I was checking out all the different examples by rolling my mouse over each ‘element’ and then notice this one titled ‘knowledge map’. Hmmm, of all the knowledge maps I’ve helped organisations create, they’ve […]

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4 ways to use your time more effectively

Posted by  Shawn Callahan —November 18, 2006
Filed in Insight

Wherever I go I hear the same thing, “I’d love to do it, but we just don’t have enough time.” ‘It’ is anything they know is important, and could make a difference, but they are totally overwhelmed with their current tasks. The thought of something else is just too much.

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The role of past patterns in discontinuous change

Posted by  Shawn Callahan —September 29, 2006
Filed in Insight

Dave Snowden has written an excellent post warning of the dangers of simply looking at the past and attempting to apply, without adaptation, what happened then to what is happening now. After reading Dave’s post jumped on a plane to Sydney and as I was rushing out the door grabbed Charles Handy’s Age of Unreason from my friend’s […]

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Top knowledge management principles

Posted by  Shawn Callahan —August 30, 2006
Filed in Insight

Denham Grey has suggested a list of top KM principles. I’ve only included the headings here and encourage you to head over to Denham’s site for his full explanations. The principles include: Choose engagement over a repository Respect and appreciate the key role of trust & context Collect stories, use metaphor, ethnography and analogy to build […]

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Positive deviance

Posted by  Mark Schenk —August 9, 2006
Filed in Insight

One of the concepts of Appreciative Inquiry is to identify the positive deviants in a system and to find out what it is they are doing that works. The Positive Deviance Initiative has put this approach to the test in development projects since 2002. The concept is to identify the things/people that are successful in […]

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A simple intervention to reduce flaming

Posted by  Shawn Callahan —July 4, 2006
Filed in Insight

Nancy White points us to a beautifully simple intervention for reducing flaming in an online forum; pre-populate the text box where you write your message with the text: “Everyone needs a hug.” According to the intervention designer, Ramit Sethi, “this small step reduced flame postings by a huge number.”

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Expertise location without technology

Posted by  Shawn Callahan —June 26, 2006
Filed in Insight

Some of my favourite bloggers are talking about expertise location recently. Jack Vinson provides a good summary. Luis Suarez riffs off Dennis McDonald, who has a couple of posts on the topic (here and here). All these posts make good points about expertise location and each is written from the perspective that an organisation can […]

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Learning Retention Rates

Posted by  Shawn Callahan —June 20, 2006
Filed in Insight

   Learning Retention Rates Originally uploaded by Eric Rice. Looks like we need more opportunities to help others learn to enhance our own learning retention rates.

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