Archive for the ‘Employee Engagement’ Category

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Staff induction – it’s just learning

Posted by  Shawn Callahan —May 27, 2007
Filed in Culture, Employee Engagement

The way you enter an organisation has a big impact on how you perceive the place you work. The recruitment process (really part of staff induction) creates a range of expectations and if these expectations are unmet a subtle erosion of trust occurs—not what you want on day 1. A common view of staff induction […]

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The lure of numbers–employee engagement is good for business

Posted by  Shawn Callahan —November 13, 2006
Filed in Employee Engagement

Gallup has done a survey of 1000 US employees investigating the relationship between engaged employees and innovation. At first glance it seems impressive. There are lots of numbers, a couple of graphs and even a statement at the bottom of the article describing the survey limitations. The results, however, hinge on their definitions of employee engagement […]

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Measuring knowledge work – when measures become targets

Posted by  Shawn Callahan —November 13, 2006
Filed in Employee Engagement

The whole fraud is only possible because performance metrics in knowledge organizations are completely trivial to game. Joel on Software Joel demonstrates a weakness of metrics in assessing the performance of software developers and somewhat cynically suggests that large management consulting firms actively exploit this weakness. Whenever I have a choice between malicious intent and […]

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Interview on Open Space with Larry Peterson

Posted by  Andrew Rixon —September 18, 2006
Filed in Employee Engagement, Events

We are getting prepared to be surprised about an upcoming Open Space Fishbowl with Larry Peterson on October 6th with the Victorian Continuous Improvement Network. It should be great. I took the opportunity to send a few questions Larry’s way regarding Open Space. I’d love to invite you to contribute to any of these questions as […]

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Hire a diverse bunch of smart people and let them talk

Posted by  Shawn Callahan —July 14, 2006
Filed in Employee Engagement

Peering over the fence between disciplines has been a time honoured method for sparking revolutionary ideas. Remember Charles Darwin fruitful dalliance with economics which helped him understand the mechanism driving evolution—natural selection. Ironically, we now have the field of evolutionary economics—the economists are taking more than a peak at what evolutionary biologists are doing. Each new combination […]

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What are knowledge behaviours?

Posted by  Shawn Callahan —May 30, 2006
Filed in Employee Engagement

I’ve been asked by a client to propose a way to help embed knowledge behaviours. My approach will consist of creating situations where the organisation’s staff work things out for themselves and develop their own interventions (as is my way), but it did get me wondering what knowledge behaviours might be. Here are some I’d thought […]

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Hexies Post-it Notes are Better

Posted by  Andrew Rixon —May 12, 2006
Filed in Employee Engagement

One of the narrative techniques we use involves identifying the characters, topics and behaviours from a collection of transcribed anecdotes. This process usually involves groups writing these characters, topics and behaviours onto post-it notes ready for group clustering and sense-making. Now we don’t just use any kind of post-it note, we use Hexies Post-it Notes. The types […]

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How to get the best out of training

Posted by  Shawn Callahan —April 2, 2006
Filed in Employee Engagement

David Maister has posted a list of things organisations should do to get the most from their training efforts. Here are two points which I’ve seen make a real difference when people attend our workshops: It is usually better to train people in groups formed from the operating units they work in, so that the […]

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David Maister says training is useless

Posted by  Shawn Callahan —March 16, 2006
Filed in Employee Engagement

David has a thought provoking post about why most of the training people take in business is useless. I particularly liked his test of whether a particular workshop or training course is well timed: If the training were entirely optional and elective, and was only available in a remote village accessible only by a mule, […]

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Knowledge mapping is sensemaking

Posted by  Shawn Callahan —November 15, 2005
Filed in Employee Engagement

I’ve noticed an increased interest in knowledge mapping recently. A couple of tenders have been released, there’s talk about it on ActKM and some of our clients have engaged us to help them with the process. The other thing I’ve noticed is the misguided belief that a knowledge mapping exercise should create a single, one-off, […]

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