Archive for the ‘Culture’ Category


Maister on Trust

Posted by  Mark Schenk —September 24, 2007
Filed in Anecdotes, Culture

David Maister has an excellent podcast series. Some time ago I listened to his podcast on earning trust and the useful way he provides to talk about trust and its importance to business. The first point is that earning trust must be earned and deserved; it requires you to be ‘truly trustworthy’. His construct was […]

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Architectures of control

Posted by  Shawn Callahan —July 24, 2007
Filed in Culture

Just discovered this interesting blog on how designers are using the built environment to control our behaviour. There is an interesting post on how a European airport cafe removed all the handy flight monitors in their vicinity so patrons would not sit in the cafe too long. They would get worried that they might have […]

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Taking on new tasks

Posted by  Shawn Callahan —July 20, 2007
Filed in Communication, Culture

A few posts ago I described how you can delegate tasks in a way that informs people with what they need to know to do a job in a complex world. Now let’s look at what you might do when taking on a new task, project, or assignment that has been delegated to you. What […]

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Staff induction or orientation

Posted by  Shawn Callahan —June 11, 2007
Filed in Business storytelling, Communication, Culture

I might have mentioned a few posts ago that we are currently helping a government department develop a staff induction program for their Aboriginal employees. One of the suggestions we’ve made is for new employees to seek out stories from others in the department as a way to create new relationships while also developing an […]

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Staff induction – it’s just learning

Posted by  Shawn Callahan —May 27, 2007
Filed in Culture, Employee Engagement

The way you enter an organisation has a big impact on how you perceive the place you work. The recruitment process (really part of staff induction) creates a range of expectations and if these expectations are unmet a subtle erosion of trust occurs—not what you want on day 1. A common view of staff induction […]

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The need for walls?

Posted by  Shawn Callahan —April 13, 2007
Filed in Communication, Culture

Dave Snowden is puzzled with one of my posts that mentions Frost’s poem, Mending Wall, when I say: “when you read the entire poem (in context) you realise Frost is questioning the need for fences”   Dave responds categorically saying: “I cannot see any reading (my emphasis) that would support such a statement. The poem is about the […]

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Assessing the impact of arseholes

Posted by  Shawn Callahan —March 25, 2007
Filed in Culture

Bob Sutton is on a campaign against workplace arseholes. In yesterday’s post he describes Rob Cross’ work on social network analysis. In particular he looks at how to identify people who energise and de-energise. Bob’s interesting in ways to measure the impact of arseholes. I am trying to figure out some ways and places to […]

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Exploring the language of facilitation

Posted by  Andrew Rixon —January 29, 2007
Filed in Communication, Culture

Last week Johnnie Moore, Tom Guarriello and I connected (3 world times uniting) and had a great conversation exploring language of facilitation. Johnnie summed it up well with: It’s a suitably non-linear conversation touching on lots of themes – the power of metaphor, the role of narrative, and the impact of body language and silence. […]

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Stop trying to solve the problem

Posted by  Mark Schenk —January 3, 2007
Filed in Business storytelling, Culture

Early last year Shawn and I delivered a workshop on narrative techniques in Hong Kong for a group of Masters students who were engaged in projects for several clients of the university. About two-thirds of the way through the workshop one of the students asked “when do we get to the stage where we can […]

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The new science of change

Posted by  Shawn Callahan —October 26, 2006
Filed in Culture

I enjoyed reading this article this morning on some of the neuroscience behind change and some of the practical approaches you might adopt armed with this knowledge. Here are the sections of the article with one or two sentences highlighting key ideas. A Universal Truth – brain science is giving us new insights into how and […]

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