Archive for the ‘Culture’ Category

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Storytelling tips you can try: Customer service is also about the invisible people

Posted by  Shelley Fenech —September 18, 2017
Filed in Anecdotes, Culture, Insight

As Gandhi stepped aboard a train one day, one of his shoes slipped off and landed on the track. He was unable to retrieve it as the train started rolling. To the amazement of his companions, Gandhi calmly took off his other shoe and threw it back along the track to land close to the […]

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The confirmation bias driving our behaviour

Posted by  Mark Schenk —September 8, 2017
Filed in Anecdotes, Culture, Insight

A few weeks ago I had dinner at a friend’s house. At the table, my friend’s 9-year-old daughter challenged me with a riddle. You might be familiar with it. A father and son are involved in a serious car accident. The father dies instantly while the son is airlifted to hospital in a critical condition. […]

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Storytelling tips you can try: the importance of fitting in

Posted by  Shelley Fenech —September 1, 2017
Filed in Anecdotes, Business storytelling, Culture

We understand that life gets busy. Between emails, meetings and projects it can sometimes be hard to deliberately think about useful business stories that you’ve encountered recently. We want to make it easier to become better business storytellers, and for that reason we’ve decided to post regular stories that include bite-size tips on how to […]

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Anecdotes are the pixels of your culture

Posted by  Mark Schenk —August 25, 2017
Filed in Anecdotes, Business storytelling, Culture

There are many ways to think about the term ‘organisational culture’. A favourite perspective from decades ago is ‘Culture is the way we do things around here’. It can also be useful to think about culture as an image, like on a TV screen, that is made up of millions of individual pixels. In the […]

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Tell me a story: How accountants can harness the power of storytelling

The numbers tell the story. At least, that’s what many accountants would have us believe. “Accountants are so used to talking in numbers, we forget to contextualise what it is all about,” says Grant Anderson CA, head of government relationships at Xero in New Zealand. “Storytelling is so fundamental, particularly if you can hook into […]

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Book Review of Team of Teams: New Rules of Engagement for a Complex World

Posted by  Shawn Callahan —August 10, 2017
Filed in Collaboration, Communication, Culture, Employee Engagement

We were about 20 years too early. Back then, my group at IBM extolled the benefits of understanding organisations as complex systems – ones where it was impossible to predict how things were going to turn out; where technology and the speed of change fostered non-linear relationships; where a small thing could have a big […]

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The Role of Storytelling in a Team of Teams

Posted by  Shawn Callahan —July 18, 2017
Filed in Business storytelling, Culture

Four-star general Stanley McChrystal became the commander of US forces in Afghanistan in the mid-2000s. When he arrived in the country, he found the American military operating much as it always had, through command-and-control organisational structures. It didn’t take him long to figure out that wasn’t working against an enemy organised in flat networks that […]

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Embed a new way of thinking with stories

Posted by  Shawn Callahan —May 11, 2017
Filed in Business storytelling, Culture, Leadership Posts

As I have said before, if you want to change a work culture, you need to change the stories that are told about it. But I’ve never been a fan of the single-story approach to change. Personally, I can’t think of a time when just one amazing story transformed a company. (Some have even gone […]

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Like it or not, stories are shaping your company culture

Posted by  Shawn Callahan —April 28, 2017
Filed in Business storytelling, Culture, Strategy

Gerry Lynch is the general manager of Mars New Zealand, the food and retail business that gives us Mars bars, M&Ms, MasterFoods and Whiskas, to name just a few of their brands. The company, which employs a couple of hundred people, is also a regular finalist in, and winner of, New Zealand’s long-running IBM Kenexa […]

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Don’t try to change someone’s mind, do this instead

Posted by  Shawn Callahan —March 15, 2017
Filed in Business storytelling, Collaboration, Culture

Last month, The New Yorker published an article called ‘Why facts don’t change our minds’, in which the author, Elizabeth Kolbert, reviews some research showing that even ‘reasonable-seeming people are often totally irrational’. Kolbert’s popular article makes a good case for the idea that if you want to change someone’s mind about something, facts may […]

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