Archive for the ‘Culture’ Category

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How management by wandering around (MBWA) helps with change management

Posted by  Mark Schenk —December 15, 2016
Filed in Culture, Employee Engagement

When I was doing my first degree back in the late 1970s, one of the very important – and simple – techniques for being a more effective manager was known as ‘management by wandering around’ (MBWA). The essence of MBWA is to get up from behind your desk – which managers often think of as […]

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Complex times call for disruptive leadership

Posted by  David Green —July 29, 2016
Filed in Culture, Employee Engagement, Leadership

Business writers are increasingly using the term ‘disruption’ to refer to a range of forces which modern organisations are dealing with. It is the latest in a long list of challenges which over recent decades, have been variously referred to as ‘churn’, ‘turmoil’, ‘constant change’, ‘uncertainty’, ‘unpredictability’, ‘complexity’, ‘instability’, ‘chaos’, ‘dissonance’ and ‘turbulence’. Twenty years […]

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Creating a customer service culture through storytelling

Posted by  Shawn Callahan —July 15, 2016
Filed in Business storytelling, Culture

If you peer through the glass doors of an Apple outlet just before opening time, you’ll see the blue-uniformed employees huddled in the middle of the store in focused conversation. One of the topics will be the previous day’s net promoter scores, where employees have asked customers to rate the possibility, based on the service […]

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How do we prosper in a changing business environment?

Posted by  David Green —June 10, 2016
Filed in Anecdotes, Culture

Just four years ago, Peter took up the role of CEO of a company which for years had supplied maintenance services to the mining industry, called Mitchells Maintenance. The business came with over a thousand staff and a good reputation with its customers. The previous year, one of its contracts had gone awry. The board […]

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The evolution of storytelling

Posted by  Shawn Callahan —October 7, 2015
Filed in Business storytelling, Culture

The beautiful campus of the Australian National University is nestled in the heart of the country’s bush capital, Canberra. I attended the ANU in the 1980s, majoring in geography and prehistory. In my first prehistory tutorial, I recall asking my tutor whether we had to remember dates to pass the course. I’m not sure who […]

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Why we create anti-stories in the face of change

Posted by  Claire Scobie —August 20, 2015
Filed in Business storytelling, Communication, Culture

This post was first published on Wordstruck by Claire Scobie, award-winning journalist, writer, and author of The Pagoda Tree, a novel chosen by Good Reading Magazine as one of their Best Fiction Reads of 2013. Last month I was asked to give an impromptu presentation at a leading merchant bank on the value of storytelling. In this particular department they […]

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Are storytelling techniques the new social lubricant?

Posted by  Raf Stevens —August 11, 2015
Filed in Business storytelling, Culture, Insight

US human rights activist and Professor of Law Bryan Stevenson starts his Ted Talk below, about the injustices in the US legal system with a wonderful personal story. In fact, that’s a common feature of all Ted Talks that are viewed hundreds of thousands of times. They pull the listener in with a ”pull story”, a […]

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How to incorporate story into your sales – Selling with Story part 1

Posted by  Shawn Callahan —July 23, 2015
Filed in Business storytelling, Communication, Culture, Selling

Today’s post is part one of a transcript from my recent interview on the Voice America Business Channel show ‘Story Powered’ hosted by Lianne Picot. The topic of the program is ‘Selling with Story’ where we talk about how you can use stories in order to move people closer to saying yes to the sale. Part 1 of […]

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How to stop your change program from stalling

Posted by  Shawn Callahan —February 24, 2015
Filed in Business storytelling, Culture, Strategy

Every large change program invariably starts with enthusiasm, good intentions and an energy spike, even if there are naysayers. But as time wears on, it’s easy for everyone to lose sight of the company’s higher purpose. When that happens, morale – and ultimately performance – slumps. And when a company slides into a dip, it often […]

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How to inspire with stories

Posted by  Shawn Callahan —December 16, 2014
Filed in Business storytelling, Culture

We all want to be inspired. And we all want to inspire others. Parents want to inspire their kids. Business leaders want to inspire the people they lead. It can sound like a lofty desire, so how do you actually do it? Let’s start by thinking about what inspiration means in practice. I’m hoping these […]

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