Archive for the ‘Communication’ Category
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We will work harder to find good news
Bad news travels fast and some argue that we learn best from our mistakes, but psychological research shows we will work harder, or a least …
Read MoreThe meme of control
Thinking over how pervasive (and problematic?) the notion of control appears to be in organisations I was inspired to write a little piece around it. Here’s …
Read MoreBridges and Hubs in Social Networks
When it comes to Social Network Analysis (SNA) a common practice is to use centrality measures such as Betweenness (Bridgeness), Closeness and Degree. For instance, …
Read MoreTechniques to encourage dialogue
Last week I suggested we needed more techniques that fostered deeper conversations in business. Well here is a new resource which will help you get …
Read MoreThe Chief Knowledge Officer’s first speech
David Maister has just written an example speech for a new Marketing Director starting out in a law firm. It occurred to me that a …
Read MoreKeeping the momentum going after an open space
A few months ago I facilitated an open space session for a group of knowledge coordinators working in a government agency. We spent the day …
Read MoreBuilding in deeper conversations in what we do
Denham Grey says: In a world of information and knowledge, the key process for business is conversation. At the same time we never seem to have time …
Read MoreEvaluating the soft stuff
Decision-makers are under increasing pressure to justify their decisions and then account for their success (or otherwise) to a variety of stakeholders. Evidence-based management (1) …
Read MoreThe problem with Wayne Gretzky’s puck advice
Last week we were talking about metaphors used in organisations and how they affect they way people think, and act. One popped up which got me …
Read MoreConnecting People: How to Foster and Harness Your Organisation’s Connectors
I wrote this article with Stewart Forsyth from FX Consultants. Stewart and I have done a few projects together in New Zealand and it is …
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