Archive for the ‘Communication’ Category

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How do you design your questions for a Social Network Analysis?

Posted by  Andrew Rixon —November 21, 2005
Filed in Communication

One of the key components to a social network analysis (SNA) is the designing of the questions. Here are some examples of some questions often used in SNA*: Whom do you typically turn to for help in thinking through a new or challenging problem at work? Whom are you likely to turn to in order to […]

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Got conflict? Use the power law

Posted by  Andrew Rixon —November 18, 2005
Filed in Communication

Imagine this scenario of how conflict might arise in a group: You are facilitating a meeting. Everything is going great. During an action planning session one participant stands up, looks around the room assertively and says “I’ve done a quick analysis and it’s clear that there are parallels and similarities between several group’s work here. […]

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Facilitation is a fat word

Posted by  Andrew Rixon —November 17, 2005
Filed in Collaboration, Communication

Earlier this year Brian Bainbridge and I ran an open space event with a group of highly experienced facilitators exploring “Ways to even better NRM facilitation”. One topic raised was ‘What is facilitation?’ We explored this using Bruce McKenzie’s conversation mapping technique and what emerged was that facilitation is considered a fat word. That is, a word overused and abused […]

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What you’re not being told about unconferencing…

Posted by  Andrew Rixon —November 11, 2005
Filed in Communication

The unconferencing meme is currently being discussed here and here. One point I believe that needs to be raised is that unconferencing is not something that will naturally happen just by deciding to remove your panel of conference speakers and hoping for the best. I think a lesson can be drawn from Open Space. Open Space is a […]

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Surprise in Social Settings

Posted by  Andrew Rixon —October 18, 2005
Filed in Communication

Two powerful ways of making sense (in a weickien way) are: Using frameworks to ‘frame’ data Getting people to explain and explore surprises The first technique of placing data into frameworks is common. Shawn posted a great example of such a technique here. I like the surprise approach. Asking ‘what has surprised you’ is a great way to […]

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Seth’s sensemaking on the web

Posted by  Andrew Rixon —October 17, 2005
Filed in Communication

You can think of the act of sensemaking as discovering the new terrain as you are inventing it. A man who is certainly mapping and creating new terrain is Seth Godin. Seth has stated quite clearly his vision for the next version of web technologies. I BELIEVE THAT WHEN YOU GO ONLINE, you don’t search. You […]

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Sensemaking: mapping the terrain with one twist

Posted by  Shawn Callahan —October 16, 2005
Filed in Communication

Brian Arthur’s quote is a classic and I like the metaphor of sensemaking as mapping the terrain. I would add one twist which was introduced to me by Stuart Kauffman, the idea that the terrain is made of rubber and every step you and everyone else takes deforms the terrain in new ways. Sensemaking is […]

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Want to get more things done? Communicate!

Posted by  Andrew Rixon —September 30, 2005
Filed in Communication

It’s interesting (maybe even common-sensical) that a recent poll on http://www.ceoforum.com.au has found that lack of communication is considered a key obstacle to getting things done.

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A powerful intervention: Silence

Posted by  Andrew Rixon —September 28, 2005
Filed in Communication

When I first saw Brian Bainbridge run an Open Space Technology workshop I was impressed most by his use of silence. I know that in public speaking using silence, or pause, is a powerful way to bring the audience together. To really get their attention. It is not surprising that many people feel uncomfortable with […]

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Sick of boring conferences? Maybe creating new stories can help

Posted by  Andrew Rixon —September 26, 2005
Filed in Communication

Earlier this year Johnnie Moore put together an interesting podcast on Unconferencing, asking the question of how can we get away from unsatisfying and boring conferences? I just heard a great story from Rob Thomson a library technician at BlueScopeSteel who designed a detective game to help get delegates more engaged with exhibitors and their stands at a recent 2005 ALIA National Library and […]

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