Author Archive


Excusable delay

Posted by  Mark Schenk —April 20, 2010
Filed in Anecdotes

You know the feeling. You are waiting in a cafe for a meeting and its 10 minutes past the agreed time…am I in the right place, is it the right day? Well, that was me on Monday morning. About 15 minutes late, Carolyn Tate arrived. She explained that as she was leaving for the meeting […]

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Influencing change using stories

Posted by  Mark Schenk —March 16, 2010
Filed in News

In late February and early March we ran workshops in Melbourne and Sydney with Kevin Bishop from the UK. The workshops focussed on Influencing Change using Stories. Until recently, Kevin was heading the change activities for 60,000 staff at the Royal Bank of Scotland. We learned heaps and the feedback from participants was fantastic. The […]

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The people part of change

Posted by  Mark Schenk —February 3, 2010
Filed in Anecdotes

In late May 2009 I was invited to advise on change management on a big project in Sydney. The client was a medium size logistics organisation with a history of poor performance, low staff engagement and sub-standard customer service. They were in the midst of something of a crisis. They had been directed to substantially […]

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Trusting the system

Posted by  Mark Schenk —January 4, 2010
Filed in Anecdotes

Registered Post is reliable system for getting important items from one place to another, right? Well read on – you might re-think your answer. Last night Con and Faye, old friends from Queensland, came over for dinner. As is usual in these circumstances, the beer and wine flowed and the conversation was non-stop as we […]

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Rules are for the guidance of the wise

Posted by  Mark Schenk —November 25, 2009
Filed in Anecdotes, Communication, Leadership Posts

This morning, Shawn and I compared recent airline lounge experiences. Mine went a like this On Monday morning I took my Mum to the airport for her flight back to Melbourne. We arrived at about 9.15 am – the airport was as quiet as I have seen it. We had 30 minutes before the flight […]

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ROI on building management capability

Posted by  Mark Schenk —November 6, 2009
Filed in Strategy

Today’s Australian Financial Review (p7) reports on the release of a study funded by the federal government. The report, titled ‘Management Matters in Australia: Just how productive are we?’ demonstrates what we know intuitively..that if a company can lift management performance, it will be a key factor in improving company financial performance. The report found […]

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Random thoughts on anecdotes

Posted by  Mark Schenk —September 16, 2009
Filed in Anecdotes

Here are some thoughts/experiences from last week regarding anecdotes, how to elicit them and story-telling Last Wednesday I listened to Alana, an Aboriginal lady, tell a traditional teaching story and we chatted afterwards. In organisations we generally see stories morph over time, with details changing but much of the meaning being retained. Alana explained that […]

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Successful leadership

Posted by  Mark Schenk —September 16, 2009
Filed in Communication, Leadership Posts

This article gives an overview of a new book by Jason Jennings, ‘Hit the Ground Running‘ about the secrets of winning CEOs. He didn’t find the most successful CEOs any smarter; they were ‘smart enough’. This similar to Gladwell’s view in his latest book ‘Outliers‘. Jennings describes these successful leaders: what differentiates them from their […]

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Worthwhile work

Posted by  Mark Schenk —August 14, 2009
Filed in Leadership Posts

Is there a movement toward meaningful and worthwhile work? Are people increasingly interested in pursuing work that contributes to a more equitable, just, sustainable and inclusive world? Do people increasingly want work that makes the most of their talents? A job they are proud of? Its certainly getting a push from Gen X and Gen […]

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