Author Archive

Taming Twitter and Email

Posted by  chandni —April 24, 2009
Filed in Collaboration

Technology can be your best friend or your worst enemy. The two technologies I’ve managed to turn back into friendly allies are email and Twitter. …

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Leveraging and Valuing Expertise Workshop in Canberra

Posted by  chandni —February 10, 2009
Filed in News

Canberra has an interesting event this month! actKM has invited Patrick Lambe to conduct a workshop on Leveraging and Valuing Expertise. This workshop is part …

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Profiting from Collaboration

Posted by  chandni —January 21, 2009
Filed in Anecdotes, Collaboration

Google and P&G are both known for their innovation capabilities and strict internal policy. Driven by market forces, they made an exception. They swapped about …

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Practicing great customer service, one story at a time

Posted by  chandni —January 9, 2009
Filed in Anecdotes, Business storytelling

Many posts ago, we shared the example of the Ritz Carlton demonstrating that ‘A company that values customer service should be teeming with customer service …

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Saying thanks is important for collaboration

Posted by  chandni —December 11, 2008
Filed in Anecdotes, Communication

A discussion thread on the Australian Facilitator’s Network (AFN) list highlights a collaborative behaviour we don’t seem to practice enough of and in a meaningful …

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Getting collaboration-ready from day one

Posted by  chandni —December 2, 2008
Filed in Collaboration

Organizational silos can often become one of the biggest barriers to collaboration. You may have all the right intentions, collaboration could even be a strategic …

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Scientific discovery and the value of collaboration

Posted by  chandni —November 25, 2008
Filed in Anecdotes, Collaboration

Scientists in Iowa recently reported a breakthrough discovery. They successfully identified the gene (PRICKLE1) which when mutated causes epilepsy. There’s two things amazing about this …

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What is the leader’s role?

Posted by  chandni —November 24, 2008
Filed in Leadership Posts

I was reading a presentation on collaborative behaviours in nursing and came across this great quote. “The most critical aspect of leadership is the desire …

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Getting started with Collaboration tools

Posted by  chandni —November 11, 2008
Filed in Collaboration

One of the things people find most valuable about our Building a Collaborative Workplace workshop is that it gives them a good solid understanding of …

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Workshops in 2009

Posted by  chandni —November 11, 2008
Filed in Business storytelling, Events

If creating a great place to work is on your agenda or you need to get people on board, here’s what might help you put a …

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