Filed in Business storytelling, Changing behaviour, Strategic clarity
Ben Horowitz, entrepreneur and investor1
Steve Jobs bounces onto the stage and grabs the slide changer from his colleague with a friendly “Thanks Scott”. He’s looking thin and grey, illness having taken its toll, but his energy remains boundless. It’s the 2011 Apple Worldwide Developers Conference and Steve is about to announce a change in strategy for his company. The 1000-plus crowd cheers as he steps into the spotlight and then falls silent, hanging on his next utterance.
“About 10 years ago we had one of our most important insights, and that was the PC was gonna become the digital hub for your digital life.” With these words, Steve begins his strategic story.
A recent global study of 450 enterprises found that 80% of those companies felt their people did not understand their strategies very well.2 It’s the dirty little secret shared by so many companies: ask any employee about your strategy, including the executive team, and they’ll lunge for a document that tells them. It’s rarely embedded in their minds and, as a result, the espoused strategy does not influence day-to-day decision-making. Given the effort applied to strategy development, there is a massive disconnect here. The opportunity to reconnect a firm with its strategy lies in how this strategy is communicated and understood.
There are a number of ways of conveying your organisation’s strategy. A popular approach is to craft a beautiful-looking PowerPoint presentation and email it to all your team leaders, with instructions to present it to their teams. The head of strategy for one Australia’s iconic brands once told me he happened to sit in on one of these talks and witnessed a team leader presenting a slide pack. It went something like this: “OK, HQ has asked me to tell you about (clicks to the first slide) … ah yes, our strategy. (clicks to the next slide and reads out the contents, then clicks again, pauses, and says:) Not sure what this means …” (clicks to the next slide). The audience slid into boredom. The talk failed to engage the team and left them none the wiser about the strategy and why the company was taking that approach. In fact, they were probably more cynical about and disengaged from the company than they had been before they’d sat down.
So sure, emailing a slide pack is easy, but in most cases it’s next to useless. It often achieves the opposite of what you want.
Click to see larger version 800×600
So called ‘motivational speakers’ don’t motivate people to change behaviour.
Throughout my career I have been involved in organising, planning and developing a huge number of away days, events, conferences and the like. When you start working on ideas for the agenda, more often than not someone will suggest getting a ‘motivational speaker’ along. This suggestion is normally met with everyone getting very excited, throwing in ideas of who they could get and checking budget to see if it is possible. Everyone that is, except me.
Why am I so resistant to this idea? What it is about the whole concept of ‘motivational speakers’, whoever they may be, that I just don’t seem to get or be enthused by?
Simply put I don’t think they do what they say – motivate, and especially motivate people to change.
I have personally seen some fantastic speakers at different events over the years, and heard about many more. People who have achieved amazing feats. People like David Hurst, who was the first blind person to climb Mount Blanc, or Li Cunxin, the sixth of seven sons born to peasants in rural China who became one of the world’s greatest dancers. I still remember to this day the stories told by Ben Hunt-Davis about how to ‘make the boat go faster’ as they were preparing for the Men’s Rowing Eights at the 2000 Sydney Olympics, which he subsequently won the gold medal in.
Let’s look at Ben Hunt-Davis’ presentation in some more detail.
Ben did a fantastic hour long presentation, where he told story after story about how he and his team mates changed from finishing, at best, fourth in European and Olympic events to finally becoming the first British winners of the Men’s Rowing Eights since 1912. He told the whole ‘big narrative’ of the journey to winning the gold medal, as well as telling stories of specific moments along the journey.
The stories were memorable – I can still remember a very specific Barry Manilow song one of his team mates sang when they were preparing for the Olympic final even today. They were entertaining, amusing and told beautifully with all the elements we discuss in our Storytelling for Business Leaders courses about the elements of a great story. People even a year afterwards could still recall some of the stories in a huge amount of detail.
However all of this did not equal motivation to create real change for the audience hearing. It did not mean that three days after the event, when people were back in the office, that it had any impact on their behaviour one little bit.
On the website advertising his speaking services, it states that Ben; “can use his story to greatest effect explaining not only how he achieved his goals but how other can achieve theirs.” A bold claim, and one that just doesn’t stack up.
I am no way criticising Ben here, you can take your pick of speakers and websites that claim to create motivation by coming to speak at your next event. But what I am challenging is this belief that you will actually get any change in behaviour from having one of these speakers along. There are a number of reasons why I think this is the case.
For a start there is too much of a gap between the sender and the listener. Winning Olympic gold, being a world class dancer, or climbing Mount Blanc while blind are just too far from the understanding and realities of most of the people they will share their stories with. It is too easy for the audience to sit back and say; “that’s great, fantastic, but I’m not like them, and they don’t know what its like for me“. In some ways it almost does the opposite because it doesn’t build a key element of personal behaviour change – self efficacy.
Self efficacy is a term coined by renowned psychologist Albert Bandura and relates to a person’s belief in their own competence and ability to undertake a task. Hearing one of these speakers does not build self-efficacy and belief that you can achieve something more – it may in fact do the opposite.
Also, although these speakers may create a short burst of inspiration that do not give people a specific set of behaviours to focus on to create change. They can not be role models for the achievement of change in the specific environments they go to speak in, as they are not part of the team / area / organisation.
If people do feel inspired after hearing these people, this inspiration to change, doesn’t seem to withstand the twin ‘attacks’ on voicemails and a full inbox back at work.
So, if you want to be entertained, hear some great, very well polished stories and potentially be inspired, by all means hire one of these speakers. However, if you really want to create change in your organisations please think twice about doing that, and instead focus on say, amplifying the great work someone in your organisation is already doing. Cheaper and a lot more effective in creating real, long term, sustainable change.
An effective business storytelling tactic is to tell a story from a movie as an analogy. Just pick a film scene that conveys your message and tell it. My walking buddy, Darren Woolley, shared this nice example with me.
Darren’s company, TrinityP3, helps marketing departments of large companies around the world solve the trickiest problems. This is how Darren describes what they do.
“Do you know the film Pulp Fiction? Remember the scene when Vincent (John Travolta) and Jules (Samuel L. Jackson) are driving and they accidentally shoot their back seat passenger. They drive the blood-splattered car to their friend’s Jimmie’s house to clean up the mess and get help. Before they know it the door bell rings and Winston “The Wolf” Wolfe is there to save them. Well, at TrinityP3 we are your Winston Wolfe.”
Here is Darren’s description of the Mr Wolf analogy with the film clip. Tip for the squeamish, don’t click through.
One of the reasons why this film analogy works for Darren is that the film is well known. I noticed that Peter Guber advocates the same approach in his book Tell to Win but then uses films such as High Noon. Unless you are a film buff these old classics are just not going to cut it. So how do decide which films to use?
Here is a simple approach.
Visit the IMDB top 250 and select the top 100 records. Copy them into a spreadsheet. Sort by number of votes, because this gives you a list of the most popular movies as well as the top 100 best movies. Popularity is more important.
Here is the top 15 by votes:
- The Shawshank Redemption (1994)
- The Dark Knight (2008)
- Pulp Fiction (1994)
- The Godfather (1972)
- Fight Club (1999)
- The Lord of the Rings: The Fellowship of the Ring (2001)
- The Matrix (1999)
- The Lord of the Rings: The Return of the King (2003)
- The Lord of the Rings: The Two Towers (2002)
- Inception (2010)
- Forrest Gump (1994)
- Star Wars: Episode IV – A New Hope (1977)
- American Beauty (1999)
- Se7en (1995)
- Gladiator (2000)
Notice Pulp Fiction is number 3.
I’d love to hear what analogies you come up with.
Click to see larger version 800×600
Sunday mornings is a favourite time of the week for me. I get up early and go walking with my friend Darren Woolley. The conversation is always lively and last Sunday I mentioned to Darren that I thought it was interesting that ambiguous stories seem to linger in my mind much longer than stories with a clear point.
“There is a reason for that,” Darren says. “We’re always trying to make sense of people’s stories and if one is a little ambiguous we’ll work a bit harder to work out its meaning. As a result we remember the story.”
As soon as Darren said this I was reminded of the Heider & Simmel experiment where the subjects are shown a video of shapes moving about a screen. When they’re asked to explain what’s happening they mostly tell a story (the angry father finds his daughter with a boy and gets mad. The boy saves the girl and the father goes on a rampage). Every now and then someone quips, “they’re geometric shapes moving on a two dimensional plane.” I suspect these folk are the engineers.
With this idea in mind, that ambiguous or subtle stories linger almost beckoning a meaning to be found, I’m reminded of other examples. The first that jumps to mind is Limor Shiponi’s story of the French businessman and the songbird (it’s the first story on this podcast with Brother Wolf). I heard this story back in June last year and ever since then it nibbles away at my consciousness.
Another lovely example comes from Academy Award winning animator Shaun Tan and his book The Lost Thing. Ostensibly this is a children’s picture book but there is much to learn here for business storytellers. Shaun tells a low key story about an exotic creature who seems lost. Like Limor’s story we need to pay attention and mull over the meaning. It draws us in and holds us there.
Shaun also does something that I’ve seen Steve Jobs do, that is, understate the importance of his story. I’m paraphrasing here but Shaun starts The Lost Thing by saying, “There’s no meaning in this story, no moral to learn. In fact I’m not really sure why I’m even telling this story.” These types of statements seem like a challenge to me: “Come on, find meaning in this story. I dare you!”
Here’s a classic example of understatement from Steve Jobs at his Stanford University commencement address: “Today I want to tell you three stories from my life. That’s it. No big deal, just three stories.” You can feel the audience leaning in to hear these three simple stories. “What can we learn? What do they mean?”
Now I’m not saying that business people should only tell ambiguous and subtle stories so their audience will remember and mull over them. To the contrary, most of the stories you should tell in the workplace should have a clear point (but please avoid telling your audience your point-it’s much stronger if they work it out themselves). But every now and then a subtler story should be told and take a leaf out of Steve and Shaun’s book and downplay your stories. Instead of saying, I’ve got this great (funny) story, perhaps introduce you stories in a way that invites the listener to seek out its meaning. And hopefully that will spark a conversation that benefits everyone.
Heider, F. & Simmel, M. 1944, ‘An Experimental Study of Apparent Behavior’, The American Journal of Psychology, vol. 57, no. 2, pp. 243-59.
Click to see larger version 800×600