Since we started Anecdote in 2004 our local Kwik Kopy in Coburg has printed most of our posters and workshop materials. Kelvin does a great job. Always high quality, delivered when we need it despite the outrageous time frames we sometimes impose.
That was the case up until this Wednesday. We’d created a high quality handbook to support our Influence Change workshop and I picked them up from Kelvin at 4.30pm ready for the next day. At about 6pm I open the box and my heart sunk. The workbooks looked shoddy. Some of the pages were in the wrong order and all of them had edges that weren’t trimmed and aligned properly. Very unusual for Kelvin. And I needed them for 7.15am the next morning.
I called Kelvin. I could hear his concern in his voice and he came over to my house right away. He apologised, kept extremely calm and said he would set it right. He went back to his store a personally redid our handbooks and arrived back at my place at 10pm with a perfect set.
It’s interesting how we often don’t make a comment when someone provides a great service day in, day out but we really notice when someone recovers well when the chips are down.
So if you are anywhere near Coburg and need printing services I highly recommend Kelvin’s Kwik Kopy shop. Here is his address and contact details.
Kwik Kopy Printing Centre Coburg
583 Sydney Road, Coburg, VIC 3058
Phone (03) 9354 5822
About Shawn Callahan
Shawn, author of Putting Stories to Work, is one the world's leading business storytelling consultants. He helps executive teams find and tell the story of their strategy. When he is not working on strategy communication, Shawn is helping leaders find and tell business stories to engage, to influence and to inspire. Shawn works with Global 1000 companies including Shell, IBM, SAP, Bayer, Microsoft & Danone. Connect with Shawn on: