Archive for 2009

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Gaining insight with archetypes

Posted by  Shawn Callahan —January 12, 2009
Filed in Employee Engagement

To change the way we work we need to change our mental models, and that requires insight. In The Neuroscience of Leadership David Rock and Jeffrey Schwartz describe how our improved understanding of the brain is helping to reorient how we design organisational change initiatives. The article recommends leaders create situations where their people get […]

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Practicing great customer service, one story at a time

Posted by  chandni —January 9, 2009
Filed in Anecdotes, Business storytelling

Many posts ago, we shared the example of the Ritz Carlton demonstrating that ‘A company that values customer service should be teeming with customer service stories’. Here’s another living example: Sparkspace They have created a dedicated blog to record remarkable customer service. This is how they started with the idea. We’ve challenged our company to […]

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Group rewards result in higher performance

Posted by  Shawn Callahan —January 8, 2009
Filed in Anecdotes, Collaboration

When I was at IBM leading the software services group in Melbourne I suggested in one of our leadership meetings that we should introduce a set of group-based incentives. I was howled down and accused of being a communist. I’m not kidding. While I know fact, data and rationale alone cannot persuade someone to change […]

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Trends that will affect enterprise collaboration

Posted by  Shawn Callahan —January 7, 2009
Filed in Collaboration

The beginning of the year is a good time to take stock of where things are going and try and get a handle on the macro trends affecting our work. For me that means enterprise collaboration in all its forms. Here are six major trends that will encourage leaders to take action and help their […]

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