Looking for the single, correct answer can be dumb

Posted by  Shawn Callahan —February 18, 2008
Filed in Business storytelling

Thanks to ken (one of our favourite Anecdote blog commentors) for this link of Malcolm Gladwell doing what he does best: telling a story which helps us understand something new—this time it’s spaghetti sauce. The story is about Howard Moskowitz and how he transformed our views of retail choice and explains why we have so many varieties of mustard, soft drinks and practically anything else you can buy from the supermarket. But more importantly we learn that looking for the single correct answer might not be the best solution.

I won’t spoil the story but watch out for how Gladwell introduces his character and how story comes before reason or interpretation. And see how he creates mystery from the outset and gradually reveals the culprit.

Gladwell’s essay covering the same topic is here.

About  Shawn Callahan

Shawn, author of Putting Stories to Work, is one the world's leading business storytelling consultants. He helps executive teams find and tell the story of their strategy. When he is not working on strategy communication, Shawn is helping leaders find and tell business stories to engage, to influence and to inspire. Shawn works with Global 1000 companies including Shell, IBM, SAP, Bayer, Microsoft & Danone. Connect with Shawn on:

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