Here are 14 questions to help you decide what to do in your KM initiative
I’m reading Stealth KM: Winning Knowledge Management Strategies for the Public Sector
I love good questions so when I read Nial’’s “checklist of process improvement criteria” I thought they make a good set of questions to ask when trying to decide what aspect of KM might you implement for a specific business unit. Here are the 14 questions:
- What do people know?
- What people do not know?
- How to best leverage people’s knowledge?
- How to convince people to share knowledge?
- How to map what people know to a business process?
- How to fill knowledge gaps?
- How to capture unique knowledge?
- How to prevent knowledge loss unless such loss is planned abandonment?
- To whom or what to turn when people need to fill a knowledge gap?
- How to get people the knowledge they need, when they need it?
- How to repair knowledge processes if they fail?
- How to capture and advocate lessons learned and best practices?
- How to value unique and proprietary corporate knowledge?
Shawn, author of Putting Stories to Work, is one of the world's leading business storytelling consultants. He helps executive teams find and tell the story of their strategy. When he is not working on strategy communication, Shawn is helping leaders find and tell business stories to engage, to influence and to inspire. Shawn works with Global 1000 companies including Shell, IBM, SAP, Bayer, Microsoft & Danone. Connect with Shawn on: